Tag: AI Governance
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ISO 42001 Explained
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Everyone is deploying AI. Very few can prove they’re governing it. ISO 42001 is the first international standard built to close that gap. Here’s what it actually asks of you, and where the real governance work lives. Ask a room of managers whether they’re using AI responsibly and every hand…
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Stop Fitting AI Into People-Shaped Processes
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The usual approach, i.e., find the steps AI can automate, isn’t wrong. It’s just not enough. Real transformation comes from redesigning the process around AI, with people moved up into governance. Here’s how most organisations approach AI today. They take a process, e.g., onboarding a customer, handling a claim, resolving…
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Nobody Asked It to Hack
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An AI agent broke into a gym’s booking system in Australia. The lesson isn’t about the agent, it’s about the door it walked through. An Australian man was tired of losing his spot in a popular early-morning gym class. So he did what a growing number of people now do:…
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Red Inside: Why AI Passes Every Test and Still Fails You
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Every service management professional knows the watermelon. The dashboard is green, e.g., every SLA met, every target hit, every number where it should be. But the customer is unhappy, the experience is poor, and nobody can quite reconcile the two. Green on the outside, red on the inside. We usually…
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RAG: How AI Learns to Look Things Up
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Two years ago, I set up Enterprise Delivery Excellence (EDE). One of the visions I set for it was to consolidate and centralise our Enterprise Service Management and Consulting information across industries and accounts. Pull the scattered documents, policies and playbooks out of inboxes, shared drives and people’s heads, and…
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Rethinking Governance vs Innovation
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Ask most people to describe the relationship between governance and innovation, and you’ll hear the language of conflict. Governance slows innovation down. Innovation breaks the rules governance sets. One is the brake, the other is the accelerator, and every organisation is supposedly stuck choosing between them. Here’s my view: that…
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Show Me the Worse One
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A five-word governance test that proves a human actually read the AI’s output. The Rubber Stamp Problem Somewhere in your organisation today, someone asked an AI to write something, glanced at the output for three seconds, and pasted it into an email, a report or a client deliverable. They will…
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When AI Runs Its Own Retrospective
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Something quietly strange is happening to the release calendar. Not long ago, a major AI model arrived every six to twelve months. Now the gap is measured in weeks. The name for where this is heading is recursive self-improvement, or RSI. The idea is old, a mathematician sketched it in…
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A Practical Starting Point for AI Governance
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A customer described a situation to me recently which I also observed in a lot of organisations right now, even if it doesn’t always get named out loud. Inside their organization, two camps had formed. One team wanted to bring AI in quickly, get tools into people’s hands, automate real…